The UK’s Metro Bank opened with a simple idea: disrupt banking by putting customer experience at the center of the business. Now, nearly a decade later, the experiment is working: the bank is routinely ranked top among retail banking outfits. The bank has grown quickly and Chief People Officer Danielle Harmer and her team have worked mightily to use that growth as an opportunity to strengthen and reinforce the company’s unique culture. In the following video, she talks about how good technology is enabling her to do that.
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