Employee Listening

"Employee listening" is the practice of capturing employee sentiment, feedback, and ideas to identify and solve business problems. This can be done using direct feedback such as surveys, focus groups, 1-on-1 meetings, or town halls as examples. It can also incorporate more indirect signals such as PTO patterns, or IT tickets to uncover opportunities. Often a primary goal of employee listening is focused on improving the employee experience, but it can also be used to address other business challenges, foster innovation, improve the customer experience, and empower employees to have a voice in key business decisions (also see "Employee Activation").