Operating Model Design

“Operating model design” refers to the process of examining and recalibrating the structures of an organization, team, or function. It includes determining who your customers are, what success looks like, and how to operate for optimal customer outcomes, as well as defining high-level roles for the operating model. Identifying and refining governance and metrics also falls under operating model design efforts: deciding what success measures flow horizontally versus vertically and what the high-level accountabilities are.