Learning in the Flow of Work

“Learning in the flow of work” recognizes that in order for learning to happen, it must fit around and align itself to how work happens. The concept embodies practices and tools that allow learners to extract information they need when they need it without having to interrupt their work processes. This involves learning on the job in two ways: 

• Learning: allows learning and application of a skill at one’s own pace without necessarily disrupting the flow of work.

• Microlearning: allows learning in two minutes or less in short formats such as video or bite-sized articles, and helps find answers in real-time. 

Tools that facilitate learning in the flow of work include VR and AR tools that show new procedures and interventions, chat and text-based learning solutions, and microlearning and modular designed programs that let people learn continually without having to leave their existing digital environments.