Intelligent Communication Platform

"Intelligent communication platforms" are cloud-based platforms that integrate an organization's systems and communication channels to deliver an adaptive and engaging communication experience for employees.

These platforms have many capabilities to keep employees engaged, connected, and informed. They streamline an organization's internal communications through multiple channels to reach a global, deskless, and/or distributed workforce. They enable hyper personalized communications using data, AI, and machine learning. They help connect the organization and create an open dialogue with employees by enabling user-generated content, communities, and interactivity with communications. They also provide robust data and insights to help organizations boost engagement and retention.

From our research: The Intelligent Communication Platform: Advanced Technology to Connect and Engage the Workforce.