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HR Service Delivery

“HR service delivery” refers to how the HR team interacts with an organization's employees and leaders while delivering services and tools. Historically, HR service delivery was highly transactional—employees or managers would submit a request, typically for administrative tasks (like updating information or hiring a new employee), and HR would complete the task. 

Today, however, HR service delivery models have evolved dramatically. The introduction of cloud technology and mobile-first strategies have propelled leading companies to rethink HR service delivery to be employee-centric, agile, and highly consultative. Employee experience now drives delivery models, with organizations engaging the workforce to cocreate personalized and flexible employee and manager experiences and interactions. 

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