We can’t predict the unpredictable, and we can’t manage the unmanageable. Therefore, the notion of “change management” needs a complete overhaul: from a top-down management process to a human-centered design discipline. This Field Manual shifts our language and perspective to the concept of change agility.

In this era of disruption, some companies failed, while others innovated and thrived. What’s the key difference? Resilience. In this Field Manual, we’ll dive into the concept of resilience and explore how organizations can build it.

The way we talk about change is just as important as the change we’re trying to make. When we communicate with employees and educate them about changes big and small, they can adapt more easily to new ways of working. This Field Manual is all about the art of change communication.

The sheer magnitude of organizational change can seem overwhelming and stall progress. Traditional change management approaches aim to implement a “one and done” plan to change too many things at once, which leads to failure. This Field Manual provides strategies to create a clearer path to change adoption by deconstructing big change into small steps and continuously measuring, learning, and evolving with change over time.

In order for change to really stick, it is important to include stakeholders from all levels during the planning, decision making, and implementation process. This Field Manual will outline key steps and strategies to operationalize change in a way that empowers the workforce and creates an environment of shared responsibility, collaboration, and ownership.