Designing a high-quality employee experience has always been a priority for leading organizations. But in a world still defined by uncertainty and disruption, focusing on EX is more critical than ever. Choosing the right EX tools and technology is necessary for designing great employee experiences. Without them, we’ll never be able to attract and retain the people we need while empowering them to reach their potential—and feel good about it, too.

People analytics is a tool for organizational listening. It allows us to gather information on what people need in order to feel better about their work. That’s why it’s essential to EX. Advanced people analytics tools expand what we can do, but only if we understand how to use this technology to its full potential.

When it comes to getting our work done right, all of us have expertise and advice to offer. This goes beyond the simple execution of our explicit responsibilities. It also includes our own optimizations, processes, and knowledge about who to go to for help. Being able to easily record this kind of information for others—and access others’ knowledge when we need it—is instrumental to great EX.

Learning is absolutely essential to growth, development, and fulfillment at work. So when it comes to great EX, it’s not a nice-to-have. It's a must. But the best learning experiences and moments of learning don’t happen by accident. Adaptive learning tools help us scale and design experiences in the flow of work. This makes learning feel like an integral part of our jobs, not a bonus or side effort.

Learning about advanced EX technology is an important first step, and understanding the data and privacy implications of any tech tools you use is just as critical. Regardless of your role in the EX tech conversation, this Field Manual will help you support the organization while it researches, pilots, and implements tools that enhance the employee experience.