Advanced EX Technology Workshop

Technologies and services alone don’t drive a great employee experience. But they play a pivotal role in creating an environment where employees can thrive.

EX technology is its own booming market within HR technology. Within EX tech, the Josh Bersin Company found that there are three major areas that drive EX outcomes: people analytics, advanced knowledge sharing, and adaptive learning tools. In this Program—a tech-focused follow up to our Employee Experience Workshop—we’ll offer an overview of technology’s role in the employee experience, dive into the three major areas of technology that drive EX outcomes, and help you take your organization to the next level of EX maturity through technology.

  • ApproachOnline social learning, teams of 30-50

  • Learning Time5-8 hours

  • Duration5 weeks. Next starting: September 27, 2023
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Key Questions You’ll Explore in this Program

How does EX tech fit into the umbrella term of HR tech? Why does the distinction matter?

How can people analytics impact employee experience?

What are advanced knowledge systems and why do they matter?

How can adaptive learning tools enhance employee experience?

How can HR practitioners at all levels support and improve their organization's EX technology plan?

Field Manuals

EX Tech in Context:

Designing a high-quality employee experience has always been a priority for leading organizations. But in a world still defined by uncertainty and disruption, focusing on EX is more critical than ever. Choosing the right EX tools and technology is necessary for designing great employee experiences. Without them, we’ll never be able to attract and retain the people we need while empowering them to reach their potential—and feel good about it, too.

People Analytics Tools:

People analytics is a tool for organizational listening. It allows us to gather information on what people need in order to feel better about their work. That’s why it’s essential to EX. Advanced people analytics tools expand what we can do, but only if we understand how to use this technology to its full potential.

Advanced Knowledge Sharing Systems:

When it comes to getting our work done right, all of us have expertise and advice to offer. This goes beyond the simple execution of our explicit responsibilities. It also includes our own optimizations, processes, and knowledge about who to go to for help. Being able to easily record this kind of information for others—and access others’ knowledge when we need it—is instrumental to great EX.

Adaptive Learning Systems:

Learning is absolutely essential to growth, development, and fulfillment at work. So when it comes to great EX, it’s not a nice-to-have. It's a must. But the best learning experiences and moments of learning don’t happen by accident. Adaptive learning tools help us scale and design experiences in the flow of work. This makes learning feel like an integral part of our jobs, not a bonus or side effort.

Updating Your EX Technology:

Learning about advanced EX technology is an important first step, and understanding the data and privacy implications of any tech tools you use is just as critical. Regardless of your role in the EX tech conversation, this Field Manual will help you support the organization while it researches, pilots, and implements tools that enhance the employee experience.

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