Resilient HR

Resilient HR—built in partnership with Accenture—is a hands-on Program for HR professionals to learn and practice resilience for the post-COVID world, but also for any black swan event—for themselves, their teams, and their organizations. It is designed to encourage JBA members to think about what resilience is and to start adopting, applying, and sharing more resilient habits immediately—inside of the Program itself and beyond.

Cultivating resilience is about adapting in moments of crisis while also learning and evolving. This Program looks at what we are learning in the midst of the global pandemic, as well as what we have learned from other black swans and resilience-testing moments throughout history. It asks us to meaningfully reflect on what we have learned as individuals, teams, and organizations and to think carefully about the implications for HR professionals at every level.

Drawing on powerful new research from Accenture and the JBA, the Resilient HR Program will help you and your teams build more resilient teams, processes, and culture. Learners can have the opportunity to outline how they plan to accelerate and expand the things that have allowed them to successfully adapt, and how they’ll retire the things that are no longer working. Together, the learning, activities, and reflections in this Program will help HR professionals lead from the front to help their organization succeed, whether it’s through the next phase of this pandemic or the next crisis on the horizon.

We’ll look at the special role that HR plays right now in driving resilience throughout the organization—and what you need to know and be able to do in order to make an impact across five key areas. Each area corresponds with a Field Manual:

  1. Acceleration + Transformation

  2. People + Culture

  3. Technology + Collaboration

  4. Process + Policy

  5. Leadership + Learning

  • ApproachOnline social learning, teams of 30-50

  • Learning Time4-5 Hours

  • Duration5 weeks. Next starting: July 27, 2022
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Key Questions You’ll Explore in this Program

How do crises help us develop resilience?

What is the connection between resilience, acceleration, and transformation?

How can we maintain momentum and flexibility after the crisis ends?

How do you develop resilience in a people and a culture?

Is our technology helping our organization to create an inclusive, diverse, and psychologically safe environment?

Field Manuals

The Resilient HR Program is made up of 5 Field Manuals (our version of an online module). Each one contains a variety of types of content and social exercises culminating in a mini-project, reflection, or debate. Each Field Manual will take you between 30-45 minutes to complete but you can jump on and off at your own pace, as often as you’d like. The deeper learning happens in the discussions with your fellow learners so be sure to check in on the conversations regularly.

Acceleration + Transformation

The pandemic has accelerated digital transformations at light speed, particularly in HR. Things that we thought would take years are now happening in weeks, days, or even hours. This Field Manual asks us to reflect on where we have and haven't transformed—and to think deeply about those transformations that empower and enable resilience.

People + Culture

This crisis has given us the opportunity to rethink the role of HR, as a function that leads organizations from the front and is integral to business decision-making. A resilient culture has to start with resilient people. This Field Manual challenges us to explore the essential role that HR plays in fostering human resilience throughout our organizations.

Technology + Collaboration

Technology is essential to collaboration, especially as many of us continue to work remotely. This moment has given us the opportunity to think about how we as HR use technology—and how we might use it to unlock new ways of working together. This Field Manual explores the essential relationship between our use of technology and the way we collaborate in our teams and organizations.

Process + Policy

A lot of processes got broken very quickly or needed to be made up on the fly at the start of the global pandemic. Now there’s a tug to return to some sense of normalcy as it relates to rules and policies. This Field Manual explores how we can create agile processes, policies, and rules that are built to adapt and that give the right level of guidance, while also allowing freedom of decision-making at the local level.

Leadership + Learning

Ultimately, resilience is about the ability to adapt. And the key to adaptation—especially during times of crisis—centers on the intersection between leadership and learning. How are we learning from what has happened, and how are our leaders and organizations learning from our collective experience? This Field Manual explores these questions and asks us to reflect on what we have learned and where we should focus on efforts.

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