Southwest Airlines has an exceptional reputation for being a customer-first company—in an industry filled with dissatisfied customers. Turns out, there’s a connection between how the company treats customers and how they map the experiences of their employees. When your employees are happy, your customers tend to follow—it’s a win, win.
Explore a quick clip below from The Josh Bersin Acedemy, where Linda Rutherford, Senior Vice President, Chief Communications Officer, at Southwest Airlines talks about the importance of that connection to the success of Southwest as a whole.
To learn more about how to transform your organization by putting people at the core, explore our People as Competitive Advantage program within The Josh Bersin Academy. This program is all about people. How to attract and retain them, engage them, and how to redesign an organization to best leverage, empower and inspire them. Ready to get started? Choose the membership plan right for you.